Cancellation & Refund Policy

At Vision Edge Private Limited, we aim to ensure a smooth and transparent ordering experience. This policy explains the terms for order cancellation and refunds.

• Orders can be cancelled only before they are shipped or processed for dispatch.
• Once an order is shipped, it cannot be cancelled.
• Cancellation requests must be raised through our official support channels with order details.
• Vision Edge Private Limited reserves the right to cancel any order due to reasons such as stock unavailability, pricing errors, or suspected fraudulent activity. In such cases, a full refund will be initiated if payment has been received.

Refunds will be provided only in the following cases:

• Order cancelled before shipment
• Product delivered is damaged or defective
• Wrong product delivered
• Order not fulfilled due to unavailability of stock

Refunds will not be issued in cases such as:

• Cancellation request after dispatch
• Change of mind after delivery
• Damage caused due to misuse, mishandling, or improper installation
• Minor variations in packaging or appearance
• Delays caused by third-party logistics providers.

• All refund requests must be raised within the specified timeframe after delivery or cancellation eligibility.
• Supporting evidence such as images or videos may be required for verification.
• Once approved, refunds will be processed to the original payment method.

Approved refunds are generally processed within 7–10 business days, subject to banking and payment gateway timelines.

For cancellation or refund-related queries, please contact the official support channel of Vision Edge Private Limited at support@vepay.in.